Frequently Asked Questions

Why should I choose TrueRoots?

Quality and purity of our cannabidiol products are our number one priority. Therefore, we source our hemp from local farms that do not use any harmful chemicals. With TrueRoots, you can be sure about the safety of the CBD products you use or consume.

Is CBD right for me?

Products that contain CBD are generally well-tolerated, nevertheless, bear in mind that everybody reacts to cannabidiol products in different ways. If you are seeking alternative ways to improve your health and wellness, CBD offers many potential benefits. We recommend you consult with your primary care physician prior to taking CBD if you have any concerns.

How does CBD work in our body?

Just recently, a new system in our bodies was discovered - The Endocannabinoid System (ECS). This complex network of receptors is responsible for regulating our vital bodily functions making sure all the systems remain in balance to work in sync with one another. This system is activated when we intake or apply products containing high amounts of cannabinoids, and CBD is one of them. The receptors of the ECS start responding to the cannabinoids, and therefore improve the functioning of our neurons in attempt to achieve homeostasis.

What is Homeostasis?

Homeostasis in the body is your bodies ability to maintain a stable internal environment despite external factors.

 

What does that mean?

 

For example, your body has a responsibility to regulate your temperature at around 98.6 degrees Fahrenheit. When you are feeling hot, your body sweats to cool it down. When you are feeling cold, your body shivers to warm it up. Logically, other vital aspects such as blood sugar levels, calcium, protein, salt, water, fat, oxygen in the blood and many others are regulated in your body. If these levels are off, your organs get affected and need to work harder to bring those levels back to optimal form. When you are healthy and everything in your body is working together harmoniously, then you achieve homeostasis.

In the United States, with the passing of the 2018 Farm Bill, hemp containing no THC (delta-9-tetrahydrocannabinol), marijuana’s psychoactive component that produces the notorious “high” or extremely low concentrations (less than 0.3%) of THC from the definition of marijuana. This led to CBD products derived from hemp to pop up everywhere. All of TrueRoots products are derived from hemp and abide by these standards. We advise that you check with you states laws and local laws to verify if CBD is legal in your state.

 

Will I Get "High" from Using CBD?

Pure CBD products derived from industrial hemp that contain no THC will not cause a “high” effect. Products with little amounts of THC, less than 0.3% should also not cause a “high” effect as it is a miniscule amount however the effects may vary depending on the individual.

Will I fail a drug test using CBD?

There is always risk when consuming cannabis related products even if derived from hemp. Consuming products made with pure CBD Isolate contain no THC and therefore should not yield a positive drug test searching for THC and other illegal drugs. Consuming CBD products with little amounts of THC, less than 0.3%, it is possible that this may show up on a drug screening as the THC amount can build up in your system. For anyone that is subject to drug tests, using products made with CBD isolate containing no THC are recommended.

What is the difference between Full Spectrum, Broad Spectrum, and CBD Isolate?

Full spectrum CBD extracts contain all the natural compounds from the plant that it was extracted from. This means that aside from CBD, terpenes, flavonoids and THC will be included. It is possible that other cannabinoids such as CBN, CBG and others are also in the extract. The benefits of full spectrum allow for the “entourage effect”.

 

Broad spectrum CBD extracts also contain all the natural compounds but goes through another process to take out the THC. This option is popular to those wanting the entourage effect but not wanting THC.

 

CBD Isolate is a crystalline, white powder CBD in its purest form. It is the only compound extracted from the plant leaving out all the other compounds. This option is best for those only wanting CBD and those who are subject to drug tests.

What is the Entourage Effect?

The entourage effect is the theory of all the plants naturally occurring compounds working together synergistically to provide

How long does it take to feel the effects of CBD?

This depends on many variables of the individual such as height, weight, diet, and amount of CBD being taken. It is best to start with small amounts and the recommended dosage of that amount and gradually increase if needed. Please also allow consistent use of 2-3 weeks to notice results. If there are any concerns, please contact your physician or healthcare practitioner.

Are CBD oil and hempseed oil the same?

Not at all. We often see that the notions of CBD oil and hemp oil are used interchangeably, although these are two different products. CBD oil is extracted from the leaves, flowers and stalks of hemp or marijuana plant, while hempseed oil is made from hemp seeds that contain no cannabidiol.

When will I receive my order?

We use USPS First Class mail to ship all orders allowing you to enjoy free shipping. This typically will take anywhere from 2-5 business days. 

Please note: Due to COVID-19 restrictions, estimated shipping times may be delayed based on the shipping provider

I received a damaged or wrong item. What am I to do?

If the items you received from TrueRoots are damaged, wrong, or simply did not meet your expectations, you can send them back to us and get a full refund. You can return any items within 14 days upon the delivery date, as long as they are unused and unopened. Simply send us an email at support@truerootscbd.com to initiate a return, and we will send instructions within 1-2 business days.

What is your return policy?

We accept returns and process full refunds for items that are not open and unused within 14 days upon the delivery date. You can view more of our return policy as well as instructions on how to initiate a return here

Is there an expiration date for your products?

With proper storage, quality can be maintained for up to two years. Expiration date is specified under each product