PRIVACY POLICY
TrueRootsInc, values your privacy. This notice describes what information we collect, how we use it, and, if necessary, those with whom we share it.
By visiting(“https://truerootscbd.com”), you are accepting the practices described in this Privacy Policy. Your use of the Website is also subject to our Terms and Conditions.
AGE RESTRICTIONS
You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.
TYPES OF INFORMATION GATHERED
The information we learn from customers helps personalize and continually improve your shopping experience at TrueRoots. Here are the types of information we gather:
Information You Give Us. You provide information when you search, watch, buy, subscribe to TrueRoots email or communicate with customer service. As a result of those actions, you might supply us with such personally identifiable information as your name, address, and phone number(s); email address(es); credit card information. We use the information that you provide for such purposes as responding to your requests, processing your order, selecting new products and services and serving you relevant advertising. TrueRoots will not collect any personally identifiable information about you unless you provide it.
Automatic Information. Like many websites, we use “cookies.” We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses TrueRoots or third-party content served by or on behalf of TrueRoots on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the products you searched for, viewed, and possibly purchased.
Email Communications. To help us make emails more useful and interesting, we often receive a confirmation when you open email from TrueRoots and the products and/or links on which you click if your computer supports such capabilities.
Information from Other Sources. We might receive information about you from other sources and add it to our account information. For example, we receive updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our current site and products and to develop new products. We use personal information collected through our site as described below and described elsewhere in this Policy to:
- Identify you as a user in our system.
- Improve our products, site, and how we operate our business.
- Understand and enhance your experience using our site and products.
- Provide and deliver the products.
- Respond to your comments or questions and for our Support team to provide service;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
- Communicate with you about promotions, upcoming events and news about products and services offered by TrueRoots’s Web and our selected partners, and for other marketing purposes of TrueRoots’s Web.
- Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
- Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
HOW DO YOU GET MY CONSENT?
By providing us with personal information to complete a transaction, placing an order, arranging for a delivery or returning a purchase you are consenting to our collecting and using your information. You may withdraw your consent,please contact us through the contact information.
COOKIES
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser for such purposes as to remember the items in your Shopping Cart between visits. The information collected from cookies may also be used to improve the functionality of the Website.
The Help portion of your web browser, most likely found on the toolbar, will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, because cookies allow you to take advantage of some of TrueRoots essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any TrueRoots services that require you to Sign in.
PIXEL TAGS AND TRACKING TECHNOLOGY
When you visit this Website or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Suppliers. When you place an order with TrueRoots, sometimes the seller/manufacturer of TrueRoots will fulfill the order. We send the supplier the order information including item(s) purchased, delivery address, billing address, and gifting information if part of the order. The order information we send to the supplier does not include your email address. From time to time, we may contact you on behalf of the supplier for customer service reasons such as to coordinating delivery times or if an item is out of stock. We will not provide your email address to any supplier without receiving your prior consent.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, email list management, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Marketing Partners.We use third-party companies to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you.
Business Transfers. In the event that TrueRoots creates, merges with, or is acquired by another entity, your information will most likely be transferred. TrueRoots will email you or place a prominent notice on our Website before your information becomes subject to another privacy policy.
Protection of TrueRoots and others. We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of TrueRoots, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. TrueRoots uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry-standard SSL connections to help protect such information from interception. Using this encryption, we transmit the entire credit card number to the appropriate credit card company during order processing but reveal only the last four digits of your credit card numbers when confirming an order. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.
TrueRoots follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once TrueRoots receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while TrueRoots strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
GOVERNING LAW
This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties
EUROPEAN RESIDENT
According to the GDPR (General Data Protection Regulation) If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including USA.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act COPPA.
According to the California Online Privacy act, you have the following rights:
- Know what personal data is being collected.
- Know whether your personal data is sold or disclosed and to whom.
- Access to your personal data.
- Request to delete any personal information about you.
- Not be discriminated against for exercising their privacy rights.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (California Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
EDITING AND DELETING INFORMATION
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.You can change, modify, rectify and delete your Information at any time, please contact us through the contact information.
To opt-out of TrueRoots email, follow the instructions included in the email. Your request should be processed within 48 hours.
SUPPLIERS AND OTHER THIRD PARTIES
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information TrueRoots collects from you. If you disclose your information to others, whether other users or suppliers on TrueRoots, different rules may apply to their use or disclosure of the information you disclose to them. TrueRoots does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. TrueRoots is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the TrueRoots site. TrueRoots encourages you to ask questions before you disclose your personal information to others.
CHANGES TO THIS PRIVACY POLICY
TrueRoots will post modifications by date to this Privacy Policy to inform you of any changes. TrueRoots reserves the right to modify this Privacy Policy at any time, please review it frequently.
CONTACT US
If you have questions or concerns about these Privacy Policy and the handling and security of your data on this site, please contact us at:
TrueRoots Inc.
16 South Ave West #137
Cranford, NJ 07016
(908) 838-7537
support@truerootscbd.com
